The GovLab: Demos for Democracy features OneSmart.City, a citizen relationship platform for any government

The GovLab presents Demos for Democracy, an ongoing series of live, interactive online demos that feature designers and builders of the latest innovative governance platforms, tools or methods to foster greater openness and collaboration to how we govern.

On March 3, 2016 we featured OneSmart.City  A citizen relationship platform for any government

OneSmart.City was launched in November 2015. Its founders, Chuy Cepeda and Chuy Del Bosque, are bringing developer practices into government. OneSmart.City is focused on citizens and citizen engagement but is operated by government. As a 311 platform, it provides a 1 to 1 and 1 to many feedback loop. As well, it generates a digital footprint that functions beyond a citizen reporting tool by also enabling conversations and petitions.

The demos guides us through features of the tool from a variety of stakeholder perspectives: government administrators, citizens, operators and developers.

About: Cities seek ways to improve access to public services for their citizens. While developed countries have economic capabilities to analyze and develop their own technology, the cities of developing countries need to find solutions to challenges of the same magnitude but at a lower cost and higher impact.

Citizen Relationship Management platforms in Latin-america are built centered on the citizen and often oblivious to official, governmental processes. After several years of experience and feedback, we realised that a reporting tool should not be entirely focused on the citizen but also on the operating side. So we built a tool for governmental efficiency with the beauty to engage anyone. Now, any government can easily receive and resolve city reports generated by its own connected, increasingly smarter community. Read about the product specs in English here

About the presenters:

Chuy Cepeda (@chuycepeda) – Social entrepreneur and full-stack developer with formation as Mechatronics Engineer and PhD in Intelligent Systems. Passionate for empowering people with technology. His life’s about delivering technological tools to provide voice and awareness through creative deployments. He loves to contribute towards a more connected, participant and engaged humanity. In a ‘blue economy’ perspective, He believes it’s all about shifting society from scarcity to abundance “with what is locally available”. He’s the mechanic behind,,,,,,,, among other civic developments in Mexico.

Chuy Del Bosque (@chuydb) – Mechatronic Engineer with a master’s degree in Intelligent Systems currently enjoying the thrill as an entrepreneur. After working in the automotive industry, he left searching for a better life of coding for social good at, developing technology for citizen participation in modern Mexican city life. After leaving this NGO he became involved in the Mexican start-up community with, searching once again for the empowerment of people through knowledge. Driven by a passion for digital cartography, multimedia art and data visualisation, he actually focuses his coding efforts on the developing and usage of open source tools with the aspiration to build a


Twitter:  #onesmartcity

Brochure: Download here.

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