The goal of the project was to pilot and evaluate a replicable process for Latin American cities to tap into the skills, talents and abilities of diverse citizens to solve social problems more quickly and effectively. By creating the “conversational infrastructure” -- method and tools -- to source and implement novel approaches from civil servants and the public, the hope is to spark a potential shift from the traditional top-down, closed governing approaches to more decentralized, collaborative, and open practices of solving public problems using the intelligence of the public seriously and encouraging active forms of citizenship. Rather than relying on a single approach, such as prize-backed challenges, the design of the project utilizes open innovation to source a wide array of ideas and combines it with ICT-enabled training to shape those ideas into implementable new policies and services.